Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members? Do you want to interact with customers to create customer value?

As an Account Coordinator, you will be responsible for working with other members of our Association Management Team in managing all aspects of client operations such as providing support for Board and Committee projects, assisting with database and website management and providing support with other administrative, operational and other aspects of the client accounts. Our Account Coordinators work on a variety of clients, depending on client size. 

Interested in the day to day duties? The responsibilities listed below are a general outline of some of the Account Coordinator duties. Responsibilities may vary from client to client.

Project Management

  • Overseeing and coordination of client projects to ensure on-time delivery, accuracy and coordination of all team members

  • Vendor contract negotiation and oversight

  • Client publication management

  • Budget management


Customer Service/Membership Management

  • Ensuring prompt and efficient service for association members and all stakeholders

  • Serving association members to ensure all needs are met in an efficient manner

  • Developing strong relationships with all vendors, partners and members

  • Management of all member data to ensure complete integrity and accuracy

  • Development and implementation of ongoing member engagement and growth strategies


Board and Committee Support

  • Key contact for all committees and board members

  • Development and implementation of board engagement strategies/ongoing board engagement support

  • Management of board elections and transitions

  • Minute taking at board and committee meetings

  • Follow up and execution of all board initiatives and projects

  • Coordination of meetings

  • Ongoing administrative projects as required


Communication and Correspondence

  • Production of newsletters, media releases, announcements and membership communications for clients

  • Development of social media content on all social platforms

  • Database Management

  • Website updates and overall management

  • Preparing and reviewing correspondence in response to issues and initiatives

  • Ensuring that responses are in keeping with the client service expectations and standards

  • Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements

  • Reviewing all documents for content, spelling and grammar

  • Recommending changes as required


What's your background?


Desired skills and Experience

  • Well-developed communication and interpersonal skills

  • Relevant post-secondary education (preferably a business degree) with a minimum of 2-4 years in project management, event management or client services

  • Ability to work in a team and independently

  • Ability to multitask on multiple projects at one time

  • Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints

  • Advanced computer skills including MS office and Excel is extremely important

  • A firm understanding of financial statements and other financial matters

  • Experience in Association Management considered an asset

  • Experience in serving on or working with a Board of Directors considered an asset



Senior Account










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© 2020 by Managing Matters Inc.

Canada's Premiere Association & Event Management Agency

411 Richmond Street East, Toronto, ON, M5A 3S5