Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members? Do you want to interact with customers to create customer value? This role is perfect for someone with a strong project management background.

Interested in the day to day duties? The role includes a combination of the following:

Certification Management

- Provide administrative support to organizers and candidates associated with a specified certification/accreditation program

- Manage all enquiries from candidates and prospective candidates

- Liaise with relevant stakeholders to: a) share information about applicants and b) organize times, dates, resources etc.

- Monitor all applications and enrolment numbers; gather statistics

- Maintain and update candidate records

- Assist in planning and following up on scheduled events/testing cycles; Securing event space and contract negotiations

- Maintain course/assessment documentation to ensure it is up-to-date

- Coordinate examination and assessment procedures

- Purchase resources as required, print and mail certificates and candidate communications

- Ensure KPIs outlined in the certification department are being met


Communication, Correspondence & General Account Management

- Assistance with client communications (may include production of newsletters, announcements and membership communications for clients)

- Website updates and overall management

- Preparing and reviewing correspondence in response to member or board issues and initiatives

- Ensuring that responses are in keeping with the client expectations and standards

- Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements

- Reviewing all documents for content, spelling and grammar

- Recommending changes as required

- Administrative initiatives as required


What’s your background?


Desired skills and Experience


- Well-developed communication and interpersonal skills

- Relevant post-secondary education (project management specialization or business degree an asset)

- A minimum of 1-3 years in project management, event management or client/customer services

- Ability to work in a team and independently

- Ability to multitask on multiple projects at one time.

- Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints

- Intermediate computer skills including MS office and Excel (both extremely important)

- A good understanding of financial statements and other financial matters (an asset but not required)

- Web administration experience an asset but not required

- Bilingualism (French/ English) considered an asset but not required


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© 2020 by Managing Matters Inc.

Canada's Premiere Association & Event Management Agency

411 Richmond Street East, Toronto, ON, M5A 3S5