




COMMUNICATIONS SPECIALIST
CLIENT SERVICES - CERTIFICATION
Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members? Do you want to interact with customers to create customer value? This role is perfect for someone with a strong project management background.
Interested in the day to day duties? The role includes a combination of the following:
Certification Management
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Certification Management
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Provide administrative support to organizers and candidates associated with a specified certification/accreditation program
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Manage all enquiries from candidates and prospective candidates
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Liaise with relevant stakeholders to:
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share information about applicants and
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organize times, dates, resources etc.
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Monitor all applications and enrolment numbers; gather statistics
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Maintain and update candidate records
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Assist in planning and following up on scheduled events/testing cycles; Securing event space and contract negotiations
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Maintain course/assessment documentation to ensure it is up-to-date
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Coordinate examination and assessment procedures
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Purchase resources as required, print and mail certificates and candidate communications
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Ensure KPIs outlined in the certification department are being met
Communication, Correspondence & General Account Management
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Assistance with client communications (may include production of newsletters, announcements and membership communications for clients)
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Website updates and overall management
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Preparing and reviewing correspondence in response to member or board issues and initiatives
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Ensuring that responses are in keeping with the client expectations and standards
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Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements
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Reviewing all documents for content, spelling and grammar
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Recommending changes as required
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Administrative initiatives as required
What’s your background?
Desired skills and Experience
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Well-developed communication and interpersonal skills
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Relevant post-secondary education (project management specialization or business degree an asset)
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A minimum of 1-3 years in project management, event management or client/customer services
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Ability to work in a team and independently
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Ability to multitask on multiple projects at one time.
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Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints
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Intermediate computer skills including MS office and Excel (both extremely important – with strong spreadsheet experience)
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A good understanding of financial statements and other financial matters (an asset but not required)
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Web administration experience an asset but not required
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Bilingualism (French/ English) considered an asset but not required