CLIENT SERVICES - CERTIFICATION

Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members? Do you want to interact with customers to create customer value?  This role is perfect for someone with a strong project management background.

Interested in the day to day duties? The role includes a combination of the following:

Certification Management

  • Certification Management

  •  Provide administrative support to organizers and candidates associated with a specified certification/accreditation program

  •  Manage all enquiries from candidates and prospective candidates

  •  Liaise with relevant stakeholders to: 

    • share information about applicants and 

    • organize times, dates, resources etc.

  •  Monitor all applications and enrolment numbers; gather statistics 

  •  Maintain and update candidate records 

  •  Assist in planning and following up on scheduled events/testing cycles; Securing event space and contract negotiations

  •  Maintain course/assessment documentation to ensure it is up-to-date 

  •  Coordinate examination and assessment procedures

  •  Purchase resources as required, print and mail certificates and candidate communications

  •  Ensure KPIs outlined in the certification department are being met

Communication, Correspondence & General Account Management

  • Assistance with client communications (may include production of newsletters, announcements and membership communications for clients)

  •  Website updates and overall management

  •  Preparing and reviewing correspondence in response to member or board issues and initiatives

  •  Ensuring that responses are in keeping with the client expectations and standards

  •  Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements

  •  Reviewing all documents for content, spelling and grammar

  •  Recommending changes as required

  •  Administrative initiatives as required

What’s your background?

 

Desired skills and Experience

  • Well-developed communication and interpersonal skills 

  •  Relevant post-secondary education (project management specialization or business degree an asset) 

  •  A minimum of 1-3 years in project management, event management or client/customer services 

  •  Ability to work in a team and independently 

  •  Ability to multitask on multiple projects at one time. 

  •  Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints 

  •  Intermediate computer skills including MS office and Excel (both extremely important – with strong spreadsheet experience) 

  •  A good understanding of financial statements and other financial matters (an asset but not required)

  •  Web administration experience an asset but not required 

  •  Bilingualism (French/ English) considered an asset but not required