Certification Management

• Certification Management

•  Provide administrative support to organizers and candidates associated with a specified certification/accreditation program

•  Manage all enquiries from candidates and prospective candidates

•  Liaise with relevant stakeholders to: 

  • share information about applicants and 

  • organize times, dates, resources etc.

•  Monitor all applications and enrolment numbers; gather statistics 

•  Maintain and update candidate records 

•  Assist in planning and following up on scheduled events/testing cycles; Securing event space and contract negotiations

•  Maintain course/assessment documentation to ensure it is up-to-date 

•  Coordinate examination and assessment procedures

•  Purchase resources as required, print and mail certificates and candidate communications

•  Ensure KPIs outlined in the certification department are being met

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Communication, Correspondence & General Account Management

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• Assistance with client communications (may include production of newsletters, announcements and membership communications for clients)

•  Website updates and overall management

•  Preparing and reviewing correspondence in response to member or board issues and initiatives

•  Ensuring that responses are in keeping with the client expectations and standards

•  Maintaining open dialogue with all clients to ensure satisfaction and monitoring of needs and requirements

•  Reviewing all documents for content, spelling and grammar

•  Recommending changes as required

•  Administrative initiatives as required

What’s your background?

Desired skills and Experience

• Well-developed communication and interpersonal skills 

•  Relevant post-secondary education (project management specialization or business degree an asset) 

•  A minimum of 1-3 years in project management, event management or client/customer services 

•  Ability to work in a team and independently 

•  Ability to multitask on multiple projects at one time. 

•  Excellent organization skills and ability to take care of details while managing multiple tasks and working under time constraints 

•  Intermediate computer skills including MS office and Excel (both extremely important – with strong spreadsheet experience) 

•  A good understanding of financial statements and other financial matters (an asset but not required)

•  Web administration experience an asset but not required 

•  Bilingualism (French/ English) considered an asset but not required

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