SENIOR EVENT MANAGER 

 SENIOR EVENT 

 MANAGER 

 Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members? Sounds like you would make a great Senior Event Manager! 

Senior Event Managers are responsible for coordinating and/ or leading all aspects of planning and executing up to 200 company wide client events on an annual basis. Events include: conferences, golf tournaments and professional development events in Toronto, across Canada and Internationally. 

The Senior Event Manager should have a passion for event management and for delivering outstanding customer service. 

Must be hard working with ability to meet project needs, manage multiple priorities and work independently and as part of a multi-disciplinary team. Evening and weekend work may be required. 

This position is based out of the MM East office located at 245 Carlaw Ave, Suite 200, Toronto, ON, M4M 2S1. 

Job Responsibilities include but are not limited to: 

  • Ability to perform all the responsibilities of an Event Manager

  • No supervision required, only budgets and post-event reports should be submitted to director/VP for review/for their information, not approval

  • Reports to Director, VP or President, depending if higher roles are filled

  • Consciously create a workplace culture that is consistent with Managing Matters core values and that emphasizes the identified mission, vision and values of Managing Matters.

  • Abiding by, embracing and enforcing Managing Matters internal policies and procedures

  • Maintain quality control and ensure that projects and services are fulfilling customer needs

  1. 1. Team Performance Management 

  • Accountable for your teams event outcomes and client satisfaction

  • Performance management and performance assessments

  • Determines roles and responsibilities of your client teams, assigning responsibilities for each event they are managing. Delegating work to staff and managing their workload and output.

  • Transferring accountability & holding people accountable

  • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback

  • Foster a spirit of teamwork and unity among department members that allows for discussion over differing ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.

  • Staffing structure ideas and future planning for potential changes in department

  1. 2. Individual Performance Management 

  • Has supervisory duties of other coordinator(s) and/or senior coordinators(s) who may have a team/team member working below them

  • Coaching skills (assess & diagnose performance and behaviour issues)

  • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

  • Hiring (reviewing resumes, pre-screening and interviewing, onboarding, training, assessment on culture and job fit)

  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action

  • Ability to work with each employee to create career goals and plans to attain them.

  • An understanding and demonstrating the difference between managing and leading

  • Having difficult conversations (“critical conversations”)

  • Performance of Annual reviews/ Career Conversations

  1. 3. Communication 

  • Superior listening skills

  • Ability to effectively address performance and behaviour issues

  • Delivering feedback in a honest, critical, consistent and ongoing manner

  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication.

  1. 4. Training 

  • On-boarding of new clients and exit strategy of existing clients (if applicable)

  • Responsible for mentoring team members to achieve their highest development and achievement potential

  • Ensure that new team members receive appropriate training in Managing Matters and client operations to properly execute their roles

  • Lead and drive the development of the department – eg: continued development of training modules, seeking out new opportunities for the department and team members.

 

  1. 5. Business Growth 

  • Ability to determine and create plans of action for new business/ revenue ideas with existing clients

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

  • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality and efficiency

  • Ability to think strategically and recommend strategic direction for clients

  • Sharing strategic directions amongst clients

  • Ability to determine new business/ revenue ideas with existing clients

  • Responsible for looking for and presenting new opportunities to Director, VP or President for clients, for their organizations

  • Involvement in the annual budget creation process for their clients - drives this process and provides recommendations to the Board on meeting strategic and financial goals

  • Client Assessments (Auditing conferences / client scope etc).

 

Desired skills and Experience: 

  • Minimum of 5+ yrs experience in project management, event management or client services

  • University Degree preferably with Event Management / Hospitality Specialties

  • Strong Leadership Skills

  • Experience working with Associations an asset

  • Experience working with corporate events an asset

  • Fluent French an asset

Event

Coordinator

Senior Event

Coordinator

Event

Manager

Senior

Event

Manager

Director

of

Event

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© 2020 by Managing Matters Inc.

Canada's Premiere Association & Event Management Agency

411 Richmond Street East, Toronto, ON, M5A 3S5

416.944.3183