Heitor brings a strong background in managing certification journeys and enhancing member and customer engagement to his role at Managing Matters. With meticulous attention to detail, Heitor has a proven track record of guiding individuals through complex certification processes, ensuring a seamless experience from start to finish. His strategic skills have been honed through previous roles where he focused on improving operational efficiency, client satisfaction, and fostering community engagement.

Heitor’s career highlights include assisting new immigrant workers in navigating professional certification requirements during his time as Integration Coordinator, and leveraging data analysis to support decision-making as a Strategic Business Analyst. He has also managed event logistics, maintained membership records, and developed outreach strategies to increase participation and client engagement.

In his free time, Heitor is an avid outdoorsman who enjoys hiking, camping, and traveling across the Americas, including to Brazil, El Salvador, and Panama. He is passionate about cultural experiences, group sports like soccer, and engaging in stimulating conversations with people from diverse backgrounds.